User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you create an account, make transactions or use our online casino services. We value your privacy and aim to keep our practices clear and practical so you can manage your account with confidence.
Types of data we collect
We collect several categories of information to operate your account and provide services. These include personal data you give us directly, technical data generated by your device and connection, and transactional data related to deposits, bets and withdrawals.
Personal data
Personal data covers information you provide when registering or verifying your account. Typical items are name, date of birth, email address, contact details and identification documents when verification is required. We use this information to confirm identity, prevent fraud and comply with account rules.
Technical data
Technical data is collected automatically when you use our site. This includes IP address, device and browser type, operating system, pages visited, search terms, session times and interaction logs. We use technical data to deliver the site, improve performance and detect suspicious activity.
Transactional data
Transactional data refers to deposits, withdrawals, game play history, bonus activity and payment method details needed to process transactions. Payment card or wallet details are handled according to secure payment processing practices and may be shared with payment partners to complete transactions.
How we use information
We use your information to manage your account, process payments, handle withdrawals, provide customer support and run security checks. Data also supports responsible gaming tools, fraud prevention, basic analytics and site improvements. Where you consent, we may use contact details to send account notices and relevant service messages.
Data protection practices
We protect information through technical and organisational measures such as access controls, encryption and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. We do not sell your personal information for marketing purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable site functionality and measure performance. Third-party analytics and advertising partners may also set cookies. You can manage or block cookies through your browser settings, but some features may not work correctly if cookies are disabled.
User rights
You have rights over your personal data including access, correction and deletion, and the right to object to certain processing. You may also withdraw consent where processing is based on it. Requests will be handled in line with our verification procedures to protect account security.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team. For account requests and data actions please email [email protected]. We may require identity verification before making changes to protect your account and prevent fraud.
Information sharing and third parties
We share data with service providers that help us operate the site, process payments, verify identity and prevent fraud. We may also disclose information when required by law or to protect our rights. Third parties are contractually required to protect your information and use it only for the agreed purpose.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the service after changes means you accept the revised policy.