Contact our team
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Contact us any time for help with deposits, withdrawals, verification or site access. Use live chat for fast replies, or email for detailed cases - we aim to respond quickly and guide you step by step. Our team is available 24/7 for urgent matters. You can also open support tickets for complex cases via help centre. For partner and affiliate enquiries see the contacts below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (accounts & billing - typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 347 612 9384 (sales & support) |
| Working hours | 24/7 (chat); Mon-Fri, 09:00-18:00 (email) |
Email Support
For detailed requests, account issues, or when documents are needed, please contact us by email at [email protected]. Email is the preferred method because it lets you attach files and keeps a clear record. Include a concise subject line, your account ID or registered email, and up-to-date contact details to help us respond without delay.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account questions or payment confirmations are usually handled the same day, while more complex cases - such as investigations, KYC checks, or payment disputes - can take longer depending on their nature and the documentation required. We'll update you if we need extra time.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Please tell us what works and what could be better, whether it’s a bug report, a feature request, or a general comment. We review every message carefully and use your input to improve usability, speed, and overall experience for all players. Thanks for helping us make the site better.