Responsible Gambling Policy

At iLucki we take responsible gambling seriously. We want play to be fun and controlled, so we provide tools, guidance and straightforward options to help you manage your activity. If you ever feel play is becoming a problem, use the account controls or contact our support team for assistance.

Player protection principles

We believe in clear rules, transparent options and fast support. Our approach is to minimise risk by offering self-help tools, allowing players to set limits, and stepping in when behaviour suggests someone needs a break. We respect your right to safe, responsible play and will respond to requests to restrict or close accounts promptly.

Activity-control tools

You can manage your play directly from your account. The available measures include:

• Deposit limits - Set daily, weekly or monthly deposit caps to control how much you add to your account.
• Loss limits - Apply limits on net loss over chosen periods to prevent larger-than-planned setbacks.
• Session and time limits - Restrict session length or total time spent playing in a single day.
• Temporary breaks (time-out) - Take a short cooling-off period from the site, typically from 24 hours up to several weeks.
• Self-exclusion - Request a longer block from the account, which prevents access until the exclusion ends; this is suitable when you need an extended break.

How to set limits

Limits can usually be set from your account settings under responsible gambling or by contacting support. When you set or lower limits they take effect immediately or after a short confirmation period, depending on the option you choose. Raising or removing some limits may require a waiting period to avoid impulsive changes.

Recognising signs of problematic behaviour

Know the common warning signs so you can act early. Look out for:

• Playing longer or depositing more than planned
• Borrowing money or chasing losses
• Neglecting work, family or daily responsibilities
• Feeling anxious or irritable about gambling
• Hiding activity or lying about play

Practical tips for staying in control

• Set realistic deposit and loss limits before you start.
• Decide on a time limit for sessions and stick to it.
• Use self-exclusion or time-out if you notice risky behaviour.
• Keep budgets separate from everyday finances and never gamble with money you cannot afford to lose.
• Talk about concerns with someone you trust or with our support team.

Professional help and next steps

If gambling is causing harm, please seek independent professional support. We encourage you to contact qualified counselling services or helplines in your area. Our team can provide information on available options and help with account restrictions, including self-exclusion and permanent account closure where appropriate.

Contacting support

If you want to set limits, request a self-exclusion or need advice on safer play, contact our support team via live chat or the Help area in your account. We will treat your request confidentially and assist you with the available tools.